These Terms and Conditions govern your use of Woolbet, operated by Win Top Ltd. By registering an account or using any part of the site, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree, you must not use Woolbet.

Player Eligibility and Account Responsibilities

Woolbet is open to adult residents in the United Kingdom who are aged 18 or over. By creating an account, you confirm that you meet this age requirement and that online casino gaming is lawful in the jurisdiction from which you are accessing the site. We reserve the right to request proof of age and identity at any time, and to suspend or close accounts where eligibility cannot be confirmed.

Each player is permitted to hold one account only. Opening duplicate or multiple accounts — whether under your own name or another identity — is strictly prohibited. Where we identify that a player holds more than one account, we may close the additional accounts, void any associated balances or bonuses, and restrict future access without prior notice.

You are responsible for ensuring that all personal details provided at registration are accurate and kept up to date. This includes your name, address, date of birth, and payment information. Providing false or misleading information constitutes a breach of these terms and may result in account closure and forfeiture of funds.

You are solely responsible for maintaining the confidentiality of your login credentials. We strongly advise that you do not share your password with any third party. We cannot be held liable for losses arising from unauthorised access to your account where you have failed to keep your credentials secure. If you suspect that your account has been accessed without your authorisation, you must notify us immediately through our support channels.

Deposits, Bonuses, and Withdrawals

The minimum deposit required to fund your account is £20. Bonuses, including any welcome offer, are subject to a 35x wagering requirement applied to bonus funds. During any active wagering period, the maximum permitted bet per round or spin is £5. Slot games contribute 100% towards meeting the playthrough requirement. Bets placed above the stated maximum during a wagering period may result in the bonus and any associated winnings being voided.

The minimum withdrawal amount is £20. We aim to process approved withdrawal requests within 0 to 24 hours, though processing times may vary depending on your chosen payment method. We may carry out identity and payment verification checks before releasing funds, and we reserve the right to request supporting documentation as part of this process. Withdrawals will only be processed to payment methods that have been verified in your name.

Prohibited conduct includes, but is not limited to, multi-accounting, collusion with other players, fraudulent chargebacks, the use of automated software or tools to gain an unfair advantage, and any form of bonus abuse. Where we have reasonable grounds to believe that prohibited activity has occurred, we may suspend your account, withhold pending withdrawals pending investigation, and permanently close your account if the breach is confirmed.

We may update these terms from time to time. Where changes are material, we will notify you by reasonable means before they take effect. Continued use of Woolbet following notification of an update constitutes your acceptance of the revised terms. If you have a dispute regarding the application of these terms, please contact our support team in the first instance. We are committed to resolving complaints fairly and in a timely manner.